Returns and Refunds Policy

Refund & Cancellation Policy

At Doho Wellness Clinic, every visit is by appointment and time is set aside just for you. This policy explains when a refund is available and when it is not.

Before your visit: cancellations and rescheduling

A $25 booking fee reserves your appointment and is applied to your visit. We’ll send the payment link after your good faith exam (when required) and once a day and time are agreed. Please pay within 2 hours while we hold your spot — if the fee isn’t paid within 2 hours, the hold is released; just contact the clinic to set a new day and time.

Cancel or reschedule at least 24 hours before your appointment and we will move your booking fee to a new time or refund it — your choice.

Cancellations less than 24 hours before your appointment (without a reschedule request) and no-shows are not refunded — the $25 booking fee is not refunded.

Arriving more than 15 minutes late may require rescheduling and counts as a late cancellation.

After your visit: completed services are final

Once a service has been provided — for example an IV drip, vitamin shot, lab draw, drug or alcohol test, physical, DNA collection or exam — the service is complete and is not refundable. This includes the booking fee applied to that visit. Lab, testing and exam results do not change whether a service is refundable.

Products and pharmacy orders

Products prepared for an individual patient (including compounded medications) cannot be returned and are non-refundable once ordered. If an order arrives damaged or has a shipping problem, contact us within 48 hours of delivery with your order number, tracking number and photos of any damage. We will work with the pharmacy, which reviews each case individually and will provide instructions if a replacement or refund is approved.

Questions

If you have a question about a charge or this policy, contact us — we are happy to help.
Doho Wellness Clinic LLC · 522 N Main St, Suite 1, Donna, TX 78537 · Phone/Text: 956-338-2875 · info@dohowellnessclinic.com